Here you will find everything about quality, complaints and privacy.
If you can't find something, or have questions or comments. Please contact us. We will be happy to help you.
Complaint Resolution
Sometimes a situation arises where both parties have done their best. But one of the parties is not satisfied with it. In such a case, of course, it is very helpful to know what you can do and what steps you can take.
We hope that if you are dissatisfied, make this known during the treatment. Then we can immediately find a solution together. Should you be dissatisfied with our services for any reason after the treatment. Then we still appreciate it if you make this known to us, so we can see if we can find a solution together. We are grateful for complaints and criticism and like to hear them so we can improve our services. can improve our services. Never hesitate to let us know if you are dissatisfied. We are also there for you in confidence and safety.
Complaints Officer
Should we still not come to an agreement, you can lodge a complaint with our Complaints Officer.
This can be done in the following way;
- send email to: info@klachtenregeling.nl
- Call 085 - 485 85 60
- Or send a letter to; Stichting Klachtenregeling.nl p/a CBKZ Antwoordnummer 570 4200 WB Gorinchem.
We are affiliated with the Foundation Complaint.com. It implements both regulations on behalf of natural Care Providers who provide care professionally or Care Providers. These regulations meet the requirements pursuant to the Wkkgz (Quality, Complaints and Disputes Act). The complete regulations can be found at here.
Professional code
BrainArts adheres to the professional code of the Dutch Institute of Psychology, the NIP. You can find this code of conduct here. Our basic principles are that we conduct ourselves with responsibility, integrity, respect and competence at all times.
Quality
Our quality system not only safeguards the quality of our actions, but also makes clear how we deal with incidents, complaints, and other legal obligations. And thus meets the requirements in the Act on quality, complaints and disputes in healthcare (Wkkgz). You can find our quality statute here.
Privacy
More information on data processing and sharing can be found in our privacy statement.
General conditions
Click
here To view our Terms and Conditions and to
download.
