{"id":1895,"date":"2022-11-08T07:46:37","date_gmt":"2022-11-08T07:46:37","guid":{"rendered":"https:\/\/brainarts.nl\/?page_id=1895"},"modified":"2023-03-06T11:12:28","modified_gmt":"2023-03-06T11:12:28","slug":"qualite-plaintes-vie-privee","status":"publish","type":"page","link":"https:\/\/brainarts.nl\/fr\/kwaliteit-klachten-privacy\/","title":{"rendered":"Qualit\u00e9, plaintes et vie priv\u00e9e"},"content":{"rendered":"<div data-colibri-id=\"1895-c1\" class=\"style-1324 style-local-1895-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"1895-c2\" id=\"custom\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1325 style-local-1895-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <div data-colibri-id=\"1895-c8\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1980 style-local-1895-c8 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1981-outer style-local-1895-c9-outer\">\n            <div data-colibri-id=\"1895-c9\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1981 style-local-1895-c9 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1895-c10\" class=\"h-global-transition-all h-heading style-1982 style-local-1895-c10 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1982 style-local-1895-c10\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">Vous y trouverez tout ce qui concerne la qualit\u00e9, les plaintes et la protection de la vie priv\u00e9e.<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1895-c11\" class=\"h-text h-text-component style-1983 style-local-1895-c11 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Si vous ne trouvez pas quelque chose, ou si vous avez des questions ou des commentaires. N'h\u00e9sitez pas \u00e0 nous contacter. Nous nous ferons un plaisir de vous aider.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1895-c3\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1328 style-local-1895-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1329-outer style-local-1895-c4-outer\">\n            <div data-colibri-id=\"1895-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1329 style-local-1895-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1895-c5\" class=\"h-text h-text-component style-1330 style-local-1895-c5 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <h5><strong>Syst\u00e8me de plaintes <\/strong><\/h5>\n                    <p>Il arrive parfois que les deux parties fassent de leur mieux. Mais l'une des parties n'est pas satisfaite. Dans ce cas, il est \u00e9videmment tr\u00e8s utile de savoir ce que l'on peut faire et quelles d\u00e9marches on peut entreprendre.&nbsp;<\/p>\n                    <p>Nous esp\u00e9rons que si vous n'\u00eates pas satisfait, vous le ferez savoir pendant le traitement. Nous pourrons alors imm\u00e9diatement trouver une solution ensemble. Si vous n'\u00eates pas satisfait de nos services pour quelque raison que ce soit apr\u00e8s le traitement. Dans ce cas\n                      nous appr\u00e9cions toujours que vous nous en fassiez part, afin que nous puissions voir si nous pouvons trouver une solution ensemble. Nous sommes reconnaissants pour les plaintes et les critiques et nous aimerions les entendre afin d'am\u00e9liorer nos services.\n                      services. N'h\u00e9sitez jamais \u00e0 nous faire part de votre insatisfaction. Nous sommes l\u00e0 pour vous, en toute confiance et en toute s\u00e9curit\u00e9.&nbsp;<\/p>\n                    <h5><strong>Responsable des plaintes<\/strong><\/h5>\n                    <p>Si nous ne parvenons toujours pas \u00e0 un accord, vous pouvez d\u00e9poser une plainte aupr\u00e8s de notre responsable des plaintes.<\/p>\n                    <p>Cela peut se faire de la mani\u00e8re suivante ;<\/p>\n                    <ul>\n                      <li>envoyer un courriel \u00e0 : info@klachtenregeling.nl<\/li>\n                      <li>Appeler le 085 - 485 85 60<\/li>\n                      <li>Ou envoyez une lettre \u00e0 : Stichting Klachtenregeling.nl p\/a CBKZ Antwoordnummer 570 4200 WB Gorinchem.<\/li>\n                    <\/ul>\n                    <p>Nous sommes affili\u00e9s \u00e0 la Fondation\n                      <a href=\"https:\/\/www.klachtenregeling.nl\" class=\"customize-unpreviewable\">Proc\u00e9dure de r\u00e9clamation.co.uk<\/a>. Il met en \u0153uvre les deux r\u00e8glements au nom des prestataires de soins de sant\u00e9 naturels qui fournissent des soins de sant\u00e9 \u00e0 titre professionnel ou des prestataires de soins de sant\u00e9. Ces r\u00e8glements r\u00e9pondent aux exigences de la loi Wkkgz (loi sur la qualit\u00e9, les plaintes et les litiges).\n                      Le r\u00e8glement complet peut \u00eatre consult\u00e9 \u00e0 l'adresse suivante\n                      <a href=\"https:\/\/www.klachtenregeling.nl\/wp-content\/uploads\/Reglement-geschilleninstantie.pdf\" class=\"customize-unpreviewable\">ici.&nbsp;<\/a>\n                    <\/p>\n                    <h5><strong>Code professionnel<\/strong><\/h5>\n                    <p>BrainArts adh\u00e8re au code de conduite professionnel de l'Institut n\u00e9erlandais de psychologie, le NIP. Vous pouvez trouver ce code de conduite\n                      <a href=\"https:\/\/psynip.nl\/beroepskwaliteit\/beroepscode\" class=\"customize-unpreviewable\">ici<\/a>. Nos principes de base sont que nous nous comportons de mani\u00e8re responsable, avec int\u00e9grit\u00e9, respect et comp\u00e9tence \u00e0 tout moment.<\/p>\n                    <h5><strong>Qualit\u00e9<\/strong><\/h5>\n                    <p>Notre syst\u00e8me de qualit\u00e9 garantit non seulement la qualit\u00e9 de nos actions, mais clarifie \u00e9galement la mani\u00e8re dont nous traitons les incidents, les plaintes et les autres obligations l\u00e9gales. Il r\u00e9pond ainsi aux exigences d\u00e9crites\n                      dans la loi sur la qualit\u00e9, les plaintes et les litiges dans les soins de sant\u00e9 (Wkkgz). Notre loi sur la qualit\u00e9 peut \u00eatre consult\u00e9e \u00e0 l'adresse suivante\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/11-QXv0p7HLFbeeeQvW0c4x3AnkhTwq8k\/view?usp=share_link\" class=\"customize-unpreviewable\">ici<\/a>.&nbsp;<\/p>\n                    <h5><strong>Vie priv\u00e9e<\/strong><\/h5>\n                    <p>Pour plus d'informations sur le traitement et le partage des donn\u00e9es, veuillez consulter notre site web.\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1g5FEzN35Q8Tk44BsdcLQAkAwAu9GdSjn\/view?usp=sharing\" class=\"customize-unpreviewable\">d\u00e9claration de confidentialit\u00e9<\/a>.&nbsp;<\/p>\n                    <p><strong>Conditions g\u00e9n\u00e9rales d'utilisation<\/strong>\n                      <br>\n                      <br>Cliquez sur\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1jV5iDMxTrXCqdoAb1zOTBvhlRFYYqZ1w\/view?usp=share_link\" class=\"customize-unpreviewable\">ici<\/a> Pour consulter nos conditions g\u00e9n\u00e9rales et pour\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1jV5iDMxTrXCqdoAb1zOTBvhlRFYYqZ1w\/view?usp=share_link\" class=\"customize-unpreviewable\">t\u00e9l\u00e9charger<\/a>.\n                      <br>\n                      <br>\n                      <br>\n                      <br>\n                      <br>\n                    <\/p>\n                    <p>\n                      <br>\n                    <\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1895-c6\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1326 style-local-1895-c6 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1327-outer style-local-1895-c7-outer\">\n            <div data-colibri-id=\"1895-c7\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1327 style-local-1895-c7 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\n                <!---->\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hier vindt je alles over kwaliteit, klachten en privacy. Mocht je iets niet kunnen vinden, of heb je vragen of opmerkingen. Neem dan contact met ons op. We helpen je graag. Klachtenregeling Soms ontstaat er een situatie waarin beide partijen wel hun best gedaan hebben. Maar \u00e9\u00e9n van de partijen daar niet tevreden over is. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-1895","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kwaliteit &amp; Klachten &amp; Privacy - BrainArts Psycholoog<\/title>\n<meta name=\"description\" content=\"Op deze pagina vindt je alles over ons beleid op kwaliteit klachten en privacy van BrainArts Psycholoog. 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