{"id":1895,"date":"2022-11-08T07:46:37","date_gmt":"2022-11-08T07:46:37","guid":{"rendered":"https:\/\/brainarts.nl\/?page_id=1895"},"modified":"2023-03-06T11:12:28","modified_gmt":"2023-03-06T11:12:28","slug":"kwaliteit-klachten-privacy","status":"publish","type":"page","link":"https:\/\/brainarts.nl\/es\/calidad-quejas-privacidad\/","title":{"rendered":"Calidad, reclamaciones y privacidad"},"content":{"rendered":"<div data-colibri-id=\"1895-c1\" class=\"style-1324 style-local-1895-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"1895-c2\" id=\"custom\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1325 style-local-1895-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <div data-colibri-id=\"1895-c8\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1980 style-local-1895-c8 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1981-outer style-local-1895-c9-outer\">\n            <div data-colibri-id=\"1895-c9\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1981 style-local-1895-c9 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1895-c10\" class=\"h-global-transition-all h-heading style-1982 style-local-1895-c10 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1982 style-local-1895-c10\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">Aqu\u00ed encontrar\u00e1 todo sobre calidad, reclamaciones y privacidad.<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1895-c11\" class=\"h-text h-text-component style-1983 style-local-1895-c11 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Si no encuentra algo, o tiene alguna pregunta o comentario. P\u00f3ngase en contacto con nosotros. Estaremos encantados de ayudarle.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1895-c3\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1328 style-local-1895-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1329-outer style-local-1895-c4-outer\">\n            <div data-colibri-id=\"1895-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1329 style-local-1895-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1895-c5\" class=\"h-text h-text-component style-1330 style-local-1895-c5 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <h5><strong>Sistema de reclamaciones <\/strong><\/h5>\n                    <p>A veces se da una situaci\u00f3n en la que ambas partes han hecho todo lo posible. Pero una de las partes no est\u00e1 satisfecha con ello. En tal caso, es muy \u00fatil saber qu\u00e9 se puede hacer y qu\u00e9 medidas se pueden tomar.&nbsp;<\/p>\n                    <p>Esperamos que si no est\u00e1 satisfecho, nos lo haga saber durante el tratamiento. As\u00ed podremos encontrar juntos una soluci\u00f3n inmediata. Si no est\u00e1 satisfecho con nuestros servicios por cualquier motivo despu\u00e9s del tratamiento. Entonces\n                      le agradeceremos que nos lo comunique para ver si podemos encontrar juntos una soluci\u00f3n. Agradecemos las quejas y cr\u00edticas y nos gustar\u00eda escucharlas para poder mejorar nuestros servicios.\n                      servicios. No dude nunca en comunicarnos su insatisfacci\u00f3n. Estamos a su disposici\u00f3n incluso en ese caso, con confianza y seguridad.&nbsp;<\/p>\n                    <h5><strong>Responsable de reclamaciones<\/strong><\/h5>\n                    <p>Si aun as\u00ed no llegamos a un acuerdo, puede presentar una queja a nuestro responsable de quejas.<\/p>\n                    <p>Esto puede hacerse de la siguiente manera;<\/p>\n                    <ul>\n                      <li>env\u00ede un correo electr\u00f3nico a: info@klachtenregeling.nl<\/li>\n                      <li>Llamar al 085 - 485 85 60<\/li>\n                      <li>O env\u00ede una carta a: Stichting Klachtenregeling.nl p\/a CBKZ Antwoordnummer 570 4200 WB Gorinchem.<\/li>\n                    <\/ul>\n                    <p>Estamos afiliados a la Fundaci\u00f3n\n                      <a href=\"https:\/\/www.klachtenregeling.nl\" class=\"customize-unpreviewable\">Procedimiento de reclamaci\u00f3n.es<\/a>. Aplica ambas normativas en nombre de los proveedores de asistencia sanitaria naturales que prestan asistencia sanitaria de forma profesional o de los proveedores de asistencia sanitaria. Estas normativas cumplen los requisitos establecidos en la Wkkgz (Ley de calidad, reclamaciones y litigios).\n                      La normativa completa puede consultarse en\n                      <a href=\"https:\/\/www.klachtenregeling.nl\/wp-content\/uploads\/Reglement-geschilleninstantie.pdf\" class=\"customize-unpreviewable\">aqu\u00ed.&nbsp;<\/a>\n                    <\/p>\n                    <h5><strong>C\u00f3digo profesional<\/strong><\/h5>\n                    <p>BrainArts se adhiere al c\u00f3digo de conducta profesional del Instituto Holand\u00e9s de Psicolog\u00eda, el NIP. Encontrar\u00e1 este c\u00f3digo de conducta en\n                      <a href=\"https:\/\/psynip.nl\/beroepskwaliteit\/beroepscode\" class=\"customize-unpreviewable\">aqu\u00ed<\/a>. Nuestros principios b\u00e1sicos son comportarnos de forma responsable, con integridad, respeto y competencia en todo momento.<\/p>\n                    <h5><strong>Calidad<\/strong><\/h5>\n                    <p>Nuestro sistema de calidad no s\u00f3lo salvaguarda la calidad de nuestras acciones, sino que tambi\u00e9n aclara c\u00f3mo tratamos los incidentes, las reclamaciones y otras obligaciones legales. Y cumple as\u00ed los requisitos descritos\n                      en la Ley de calidad, reclamaciones y conflictos en la asistencia sanitaria (Wkkgz). Nuestro estatuto de calidad puede consultarse en\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/11-QXv0p7HLFbeeeQvW0c4x3AnkhTwq8k\/view?usp=share_link\" class=\"customize-unpreviewable\">aqu\u00ed<\/a>.&nbsp;<\/p>\n                    <h5><strong>Privacidad<\/strong><\/h5>\n                    <p>Encontrar\u00e1 m\u00e1s informaci\u00f3n sobre el tratamiento y el intercambio de datos en nuestro\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1g5FEzN35Q8Tk44BsdcLQAkAwAu9GdSjn\/view?usp=sharing\" class=\"customize-unpreviewable\">declaraci\u00f3n de privacidad<\/a>.&nbsp;<\/p>\n                    <p><strong>Condiciones generales<\/strong>\n                      <br>\n                      <br>Haga clic en\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1jV5iDMxTrXCqdoAb1zOTBvhlRFYYqZ1w\/view?usp=share_link\" class=\"customize-unpreviewable\">aqu\u00ed<\/a> Para consultar nuestras condiciones generales y\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1jV5iDMxTrXCqdoAb1zOTBvhlRFYYqZ1w\/view?usp=share_link\" class=\"customize-unpreviewable\">descargar<\/a>.\n                      <br>\n                      <br>\n                      <br>\n                      <br>\n                      <br>\n                    <\/p>\n                    <p>\n                      <br>\n                    <\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1895-c6\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1326 style-local-1895-c6 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1327-outer style-local-1895-c7-outer\">\n            <div data-colibri-id=\"1895-c7\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1327 style-local-1895-c7 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\n                <!---->\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hier vindt je alles over kwaliteit, klachten en privacy. Mocht je iets niet kunnen vinden, of heb je vragen of opmerkingen. Neem dan contact met ons op. We helpen je graag. Klachtenregeling Soms ontstaat er een situatie waarin beide partijen wel hun best gedaan hebben. Maar \u00e9\u00e9n van de partijen daar niet tevreden over is. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-1895","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kwaliteit &amp; Klachten &amp; Privacy - BrainArts Psycholoog<\/title>\n<meta name=\"description\" content=\"Op deze pagina vindt je alles over ons beleid op kwaliteit klachten en privacy van BrainArts Psycholoog. 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