{"id":1895,"date":"2022-11-08T07:46:37","date_gmt":"2022-11-08T07:46:37","guid":{"rendered":"https:\/\/brainarts.nl\/?page_id=1895"},"modified":"2023-03-06T11:12:28","modified_gmt":"2023-03-06T11:12:28","slug":"quality-complaints-privacy","status":"publish","type":"page","link":"https:\/\/brainarts.nl\/en\/kwaliteit-klachten-privacy\/","title":{"rendered":"Quality &amp; Complaints &amp; Privacy"},"content":{"rendered":"<div data-colibri-id=\"1895-c1\" class=\"style-1324 style-local-1895-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"1895-c2\" id=\"custom\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1325 style-local-1895-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <div data-colibri-id=\"1895-c8\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1980 style-local-1895-c8 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1981-outer style-local-1895-c9-outer\">\n            <div data-colibri-id=\"1895-c9\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1981 style-local-1895-c9 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1895-c10\" class=\"h-global-transition-all h-heading style-1982 style-local-1895-c10 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-heading__outer style-1982 style-local-1895-c10\">\n                    <!---->\n                    <!---->\n                    <h5 class=\"\">Here you will find everything about quality, complaints and privacy.<\/h5>\n                  <\/div>\n                <\/div>\n                <div data-colibri-id=\"1895-c11\" class=\"h-text h-text-component style-1983 style-local-1895-c11 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>If you can't find something, or have questions or comments. Please contact us. We will be happy to help you.<\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1895-c3\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1328 style-local-1895-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1329-outer style-local-1895-c4-outer\">\n            <div data-colibri-id=\"1895-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1329 style-local-1895-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1895-c5\" class=\"h-text h-text-component style-1330 style-local-1895-c5 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <h5><strong>Complaint Resolution <\/strong><\/h5>\n                    <p>Sometimes a situation arises where both parties have done their best. But one of the parties is not satisfied with it. In such a case, of course, it is very helpful to know what you can do and what steps you can take.&nbsp;<\/p>\n                    <p>We hope that if you are dissatisfied, make this known during the treatment. Then we can immediately find a solution together. Should you be dissatisfied with our services for any reason after the treatment. Then\n                      we still appreciate it if you make this known to us, so we can see if we can find a solution together. We are grateful for complaints and criticism and like to hear them so we can improve our services.\n                      can improve our services. Never hesitate to let us know if you are dissatisfied. We are also there for you in confidence and safety.&nbsp;<\/p>\n                    <h5><strong>Complaints Officer<\/strong><\/h5>\n                    <p>Should we still not come to an agreement, you can lodge a complaint with our Complaints Officer.<\/p>\n                    <p>This can be done in the following way;<\/p>\n                    <ul>\n                      <li>send email to: info@klachtenregeling.nl<\/li>\n                      <li>Call 085 - 485 85 60<\/li>\n                      <li>Or send a letter to; Stichting Klachtenregeling.nl p\/a CBKZ Antwoordnummer 570 4200 WB Gorinchem.<\/li>\n                    <\/ul>\n                    <p>We are affiliated with the Foundation\n                      <a href=\"https:\/\/www.klachtenregeling.nl\" class=\"customize-unpreviewable\">Complaint.com<\/a>. It implements both regulations on behalf of natural Care Providers who provide care professionally or Care Providers. These regulations meet the requirements pursuant to the Wkkgz (Quality, Complaints and Disputes Act).\n                      The complete regulations can be found at\n                      <a href=\"https:\/\/www.klachtenregeling.nl\/wp-content\/uploads\/Reglement-geschilleninstantie.pdf\" class=\"customize-unpreviewable\">here.&nbsp;<\/a>\n                    <\/p>\n                    <h5><strong>Professional code<\/strong><\/h5>\n                    <p>BrainArts adheres to the professional code of the Dutch Institute of Psychology, the NIP. You can find this code of conduct\n                      <a href=\"https:\/\/psynip.nl\/beroepskwaliteit\/beroepscode\" class=\"customize-unpreviewable\">here<\/a>. Our basic principles are that we conduct ourselves with responsibility, integrity, respect and competence at all times.<\/p>\n                    <h5><strong>Quality<\/strong><\/h5>\n                    <p>Our quality system not only safeguards the quality of our actions, but also makes clear how we deal with incidents, complaints, and other legal obligations. And thus meets the requirements\n                      in the Act on quality, complaints and disputes in healthcare (Wkkgz). You can find our quality statute\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/11-QXv0p7HLFbeeeQvW0c4x3AnkhTwq8k\/view?usp=share_link\" class=\"customize-unpreviewable\">here<\/a>.&nbsp;<\/p>\n                    <h5><strong>Privacy<\/strong><\/h5>\n                    <p>More information on data processing and sharing can be found in our\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1g5FEzN35Q8Tk44BsdcLQAkAwAu9GdSjn\/view?usp=sharing\" class=\"customize-unpreviewable\">privacy statement<\/a>.&nbsp;<\/p>\n                    <p><strong>General conditions<\/strong>\n                      <br>\n                      <br>Click\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1jV5iDMxTrXCqdoAb1zOTBvhlRFYYqZ1w\/view?usp=share_link\" class=\"customize-unpreviewable\">here<\/a> To view our Terms and Conditions and to\n                      <a href=\"https:\/\/drive.google.com\/file\/d\/1jV5iDMxTrXCqdoAb1zOTBvhlRFYYqZ1w\/view?usp=share_link\" class=\"customize-unpreviewable\">download<\/a>.\n                      <br>\n                      <br>\n                      <br>\n                      <br>\n                      <br>\n                    <\/p>\n                    <p>\n                      <br>\n                    <\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1895-c6\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1326 style-local-1895-c6 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1327-outer style-local-1895-c7-outer\">\n            <div data-colibri-id=\"1895-c7\" class=\"d-flex h-flex-basis h-column__inner h-ui-empty-state-container h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1327 style-local-1895-c7 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100\">\n                <!---->\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hier vindt je alles over kwaliteit, klachten en privacy. Mocht je iets niet kunnen vinden, of heb je vragen of opmerkingen. Neem dan contact met ons op. We helpen je graag. Klachtenregeling Soms ontstaat er een situatie waarin beide partijen wel hun best gedaan hebben. Maar \u00e9\u00e9n van de partijen daar niet tevreden over is. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-1895","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kwaliteit &amp; Klachten &amp; Privacy - BrainArts Psycholoog<\/title>\n<meta name=\"description\" content=\"Op deze pagina vindt je alles over ons beleid op kwaliteit klachten en privacy van BrainArts Psycholoog. 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